Hercules Security Contact SLA
Last updated: 2026-03-04 (UTC)

Critical: first response within 1 hour; updates every 4 hours until containment.
High: first response within 4 hours; daily updates until remediation plan accepted.
Medium: first response within 1 business day; updates twice weekly.
Low: first response within 3 business days; weekly or next maintenance update.

Contact: support@herculessuite.io